The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.
Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety.
Violent behaviour either physical or verbal would result in a report to the police and an immediate removal from the list.
Abusive behaviour or language would result in single warning followed by removal from the list if repeated.